Is my money safe when I book with a travel agency?

If I book something directly over the phone or through the Internet, without using a Travel Agency, am I protected?

Can I book WestJet through Ambassador Travel?

Are all Travel Agencies the same?

What are some of the questions you can ask to determine if you are dealing with a professional, accredited agency?

Can I view my itinerary while I’m gone and also leave one behind for my spouse?

Do I need a passport to go into Mexico?

I've heard it is really expensive to make phone calls from Mexico. Is this true?

Is my money safe when I book with a travel agency?

If you book with a registered travel agency, your funds are protected in the event of default of a travel supplier. (Ambassador Travel is a fully registered travel agency - B.C. Reg. #1925).

If I book something directly over the phone or through the Internet, without using a Travel Agency, am I protected?

No. If a supplier you book directly goes into default then your funds are NOT protected. Additionally, if you book directly and have a problem, you are only one person and will not have much clout to get your problem resolved. By booking through Ambassador Travel you are more than a number. You are a valued client and represent our livelihood. Ambassador Travel is the top-producing agency for most of the major travel suppliers, which guarantees you the clout you need, in the event of a problem.

Can I book WestJet through Ambassador Travel?

Yes. We are the top-producing Travel Agency for Westjet. You have two options...call or visit us to book your flights or book on-line through our web page for discounted WestJet fares.

Are all Travel Agencies the same?

Definitely not. At Ambassador Travel we pride ourselves on having the most highly trained and professional travel consultants in the Valley. We provide on-going technical, sales and customer service training to ensure they are current and efficient. We have invested in state-of-the-art technology, which includes having desktop email and Internet access for your convenience of communication and information. We have a voice mail system that allows you to get directly to the consultant you wish to speak to and leave detailed messages after hours or if she/he is busy - so that you don’t waste time playing telephone tag.

Our reservation system is powered by SABRE

What are some of the questions you can ask to determine if you are dealing with a professional, accredited agency?

The important questions to consider when choosing a Travel Agency is the length of time they have been in business (Ambassador Travel over 30 years), any awards they may have earned (Ambassador Travel - Best Travel Agency in Abbotsford for 7th consecutive year, National TravelPlus Agency of the Year, Top-Producer awards from WestJet, Air Canada, SunQuest West, Signature Vacations, Air Transat Holidays, Holland America Line Cruises), length of time travel consultants have been in the business (Ambassador Travel has over 150 years of travel experience in the office).

Can I view my itinerary while I’m gone and also leave one behind for my spouse?

Whenever you book a ticket with Ambassador Travel we provide you with two copies of your itinerary. This allows you to take one with you and leave one behind. Additionally, you may view your itinerary on-line at any time. Simply go through the “Itinerary Preview” link and type in your Record Locator (found on your itinerary) and your last name. You will then be able to instantly view your itinerary. This is constantly updated so if you have Ambassador Travel make any changes to your itinerary, you will be able to view these immediately.

Do I need a passport to go into Mexico?

You don't need a passport, however, we highly recommend you travel with one at all times, even when going to the States. If you are a Canadian citizen to get into Mexico you need BOTH a birth certificate (the original, not a copy) AND valid picture ID such as a current license. This is currently a big problem at the Vancouver airport with an average of three people per flight not coming with proper identification. It is still possible to get on the flight, assuming you allowed yourself enough time, but it costs $75.00 per person for a Notary Public to be called in to notarize that you are who you say you are. If you know prior to going to the airport that you don't have the right identification, and you don't have enough time to get a passport, then go to your local Notary Public and get the necessary paperwork completed at a fraction of the cost and hassle of having it done at the airport.

I've heard it is really expensive to make phone calls from Mexico. Is this true?

Phone calls from Mexico are outrageously priced. If you are calling from a hotel you usually are subject to a hotel service fee in addition to the very high long-distance rate. There is an easy way to avoid these high costs, however. Always use a Canadian operator for your long distance calls. When you are in destination inquire with your tour operator representative (or at the front desk of the hotel) for the phone number to a Canadian operator. Purchase a Mexican phone card (approximately 30 pesos/$5.00 Canadian). These are usually available at your hotel or at almost all stores in Mexico. Use this prepaid cart to phone the Canadian operator. You will get through quickly and then you can use your calling card or call collect and you will be charged your regular long distance rate.